Returns & Exchanges

At LUMINESS, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for a full refund or exchange on most products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Securely place the products in their original packaging, ensuring all components and accessories are included to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing