Frequently Asked Questions

Everything you need to know about your glow journey with LUMINESS.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is in its original packaging.

Are LUMINESS products cruelty-free?

Yes, we are committed to ethical beauty. All LUMINESS products are 100% cruelty-free and never tested on animals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.